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John gravatar

My video won't go through and keeps getting stuck, what should I do?

John  Jan. 20, 2018, 7:39 a.m.

Sorry to hear about your video getting stuck. This is most likely an issue with the format or file size of the clip.

You can send your video directly to us and we’ll manually upload it for you.

Go to and follow these simple steps to share the video with us:

(If you’re on your phone, make sure you select the “Go to” option at the bottom after you open the WeTransfer link)

  1. Select the "+ Add Files" option and attach the files you'd like to share with us.
  2. Select the "+ Your Email" option and type your email address so we know who is sending us the file.
  3. In the "Message" box, let us know which Tribute you'd like us to upload your file to.
  4. Click the "Transfer" button. You'll see a "Transfer complete" message once the file finishes uploading.
  5. You're done! You'll receive an email confirmation once we add the file to the Tribute and you'll be able to review it.